Our Reviews

I had a 7:30 appointment that I was scheduled to sit and wait for. At the last minute I changed it to a drop off and left my key in the night box- big mistake. I made the first reach to the service department 1:31PM when I hadn't heard anything. The car hadn't even been looked at, makes me wonder if they would have let me sit all morning in that waiting area or if it would have been prioritized to at least be seen. I was told I'd get a call back in 20-30 minutes, that call came at 3:39PM and even though I approved part of the work, they didn't have the part and wouldn't until the next day. The call that the work was done came at 4:25PM the next day, the wait it was handled was not ideal and the wait seems excessive to me. I was told loud sound of engine running was broken exhaust stud and gasket, car is makes negligibly less noise. My dash read that I need the oil changed, I had it changed somewhere else and they didn't reset the notification. I did tell the associate that, also pretty sure I asked if they could do the reset, it wasn't done. Not a huge deal but very annoying after starting the car and it still running so loud. When I got the call back letting me know of all the work needed to fix my issues I was informed of the repair needed to fix the squeaking noise from the back, it's about $800. I advised I wanted to put it off until next week/payday but wanted to schedule it (scheduling this appointment through the portal was not ideal as it pushed me back a week), I did ask if I could schedule it or if I had to use the portal. I was told to call them back the week before I wanted the work so they could order the part, this is the week before. Definitely wasn't made to feel like a valued customer this go round. Contemplating whether or not to continue as a service client and whether I'd even recommend the dealership as I prefer to be a one-stop-shop kind of customer. My rating is only as high as it is because I can't totally disregard past great experiences.

They were great, I would definitely recommend.

Car was promised in about a hour so I waited and they were right on time!!! Very happy to have been told a time estimate and they delivered!

They always listen to my concerns and they talk down to me. And when I can't afford all the repairs I need, they let me know what can wait and what needs to done right away. Which for a single mom helps me so much.

The service team at Faulkner Buick GMC helped me out big time. It took a bit longer than I was expecting to get my SUV's battery replaced, but it was done and I am grateful. The whole process was smooth.

Service department made it happen as quick as possible

Had a nice conversation with a sales person

Always a great, easy experience.

It was my first visit for a state inspection oil change.

Did not expect to get a new car, but the deal was so great. We couldn’t give it up thank you again.

Family owned business and it shows. Very polite, patient with customers (ME)

Great services, well explained procedure and able to get a loaner if it takes too long

Hard working service advisor, great customer service

Friendly, no problems

Just great service and professionalism

I needed a battery, and they took me in right away. Aiden was great, despite all the construction.

The Faulkner Service Dept. has done an exceptional job explaining the repair required and other work detailed that can be scheduled at that time or future. Key for me is that service personnel has tried to schedule appointment immediately when the repair required immediate attention. Kudos to Jeremey at Faulkner Paxton Street. On the other hand the Sales Dept., is missing big sales opportunities not acknowledging the customers waiting for car repairs.

The service was good. The service representative was friendly, and they got me back out and on the road in good time.

I took my vehicle in for an inspection, tire rotation, and oil change. I was out in reasonable time.

Josh Gotshall was very nice and easy to work with. The process was not stressful. Very pleased with the outcome.

Keep up the great work! Aidan did an excellent job! Kudos!

We met John Knode at Faulkner Buick this week when we were looking to lease a truck. John answered all our questions and was very informative. He was extremely helpful to us in our decision. Working with John was a very pleasant experience. We will definitely seek him out when we return to Faulkner for our next truck. Thank you.

I WAS THE FIRST TO DRIVE THRU THE SERVICE DOOR ON A SATURDAY MORNING. MY FIRST BUICK. I HAVE OWNED NUMEROUS CHEVROLETS AND OLDSMOBILES FROM FAULKNER IN LANCASTER. I WAS GREETED PROMPLY. SHOWN THE WAITING AREA. AND WAS ON MY WAY IN ABOUT 90 MINS.

Very relaxing buying experience

The staff is always kind and friendly

The service was incredible. Everyone was friendly, communicative, and the work was done in a timely manner. We will be back.

Everyone was extremely helpful and went out of their way to answer any and all questions I had.

My GMC Siera was due for PA Inspection, so I called my dealer for an appointment. Making the appointment took about 1 minute. I took my truck over on the day of the appointment at 8 am and was on my home at 9:30. Can't get any better than that!

Everything was done well

My sales guy (Eric) went above and beyond

Easy day all went well

Bob was amazing and very thorough as we test drove vehicles. Once we decided on a vehicle to Purchase it made it simple and quick.

Everyone was very nice.

Jeremy got my car in, even though I was late. Good Job, and washed my car as well.

Aidan and your service mechanic did an excellent job! Kudos to both!

Stevie, John and Kyle were all excellent to work with. I will definitely purchase another vehicle from their location in the future.

Pleasant staff, nice facilities, work done right the first time and at a reasonable price.

Very friendly and service was good and fast

Bob listened to what I wanted and got me the best available car for my price range.

All went great

Experience was mostly online and via text but my sales associate, Bob was very accommodating and my finance advisor. Kyle was awesome as well.

Service was excellent and on time

Service was excellent. My only comment is when you say your foing to do something please follow up.

Excellent help from Bob and Kyle

Service was performed as requested.

guys/gals want to make me happy

Josh, sale person was extremely friendly, very knowledgeable, and most of all professional!!! Greatly appreciated having him to help through the process! Discovered some minor damage under the truck after getting home from the dealership, he got that taken care of along with help from the Faulkner dealership!! Thank You , very happy 😃

Staff are professional and do an excellent job! I enjoy getting my vehicle serviced at the dealership, because they do the extra things to ensure your vehicle stays well maintained.

Everyone was great to work with. Eric did a great job.

Had my oil changed , got my vehicle in and serviced in a timely manner and cleaned.

Jeremy in service does a great job working with me for getting our 2017 terrain in for service and keeping us updated on things that are coming due or amiss and service team does a great job also servicing our terrain ,thank you and Merry Christmas!!🎄

My experience was absolutely wonderful. Josh my sales person was amazing from start to finish. The entire team was warm and welcoming. My needs were heard and met.

Josh was fantastic, he was honest and straightforward and went above and beyond to get me into a new vehicle. Extremely easy to work with, very friendly and personable. I would absolutely work with him again. The manager was also fantastic and very friendly.

Had all the specifics the numbers in the deal worked out signing went quick and easy

The service and maintenance work was done well. Very pleased with that service. My only constructive comment would be to not put so much emphasis on “up-selling” additional, non-necessary maintenance work to customers in addition to the specific maintenance work their vehicle is in the shop for.

So I was there at 7:30 for my appointment but because of the snow only one person was there to tell me you weren't open until 9 AM. I checked before I left my house to make sure you were closed. Nothing on email, text nor website. Trust me -I got up super early to clear off my car to make sure I did not miss my appointment. I was not happy when I got there and found out you were closed. Now on the other hand. The person there (wish I knew his name whose has helped me many times) was going to call a car to take me home etc. I chose just to stay there because well why not - somebody taking me home coming back wasting time. It sounds like a bad review but not. Even after changing the open time to 10 AM - someone agreed to come in and take care of my service and they did. I was out of there pretty much only an hour extra. Thank you. I have always thought your service was A1. Suggestion: Post service time delays online and text folks who have appointments.

I am Disappointment with the service They didn’t fill my antifreeze for my truck. I noticed later that the coolant level was still low. Please make sure to check this before returning the vehicle to costumers.

No hidden fees, process was quick and painless. Really was a great experience and highly recommended

friendly courteous and caring

I scheduled my truck for service a week ago. When I showed up for my service I was told I was not on the schedule. However, they accommodated me to receive the service at that time.

Wonderful experience! Help me get exactly what I wanted!

Staff and Service were great!

The staff was amazing. Very polite. Very understandable. Didn’t try to break the bank on me. I will definitely be back for sure.

John is always very helpful in working with our needs.

Experience was good. Sometimes really listening will help the process a little more non stressful for the customer

Good reputation. My salesman Bob was thorough, knowledgeable, and straightforward.

Our buying experience was absolutely the best car buying experience we have ever had ! The salesperson John was an expert in every aspect of the buying experience. Ben the finance manager was on point with every aspect of the paperwork, explaining everything very thoroughly and last but not least, Brandon the GM did what he had to, to make our purchase happen !!! Thanks so much for the entire Faulkner Buick/GMC dealership team for everything !!!!!

Everyone there was great to work with – it was no pressure and full transparency from beginning to end in the process. John Knode was awesome!

It was fine.

Friendly and excellent experience

Service was on time

Good service, but, took a long time. I was told 1 1/2 hours, it took 2 1/2 hours.

The service advisor was very friendly explaining everything that was gonna be done with my vehicle kept me updated, and the service was completed in a quality amount of time

Easy to make appointment - service completed when promised.

Jeremy was superb.

In for 5,000 mile service. Got me in, took care of the truck and got me out

This is the third vehicle that I have purchased from Bob Liberacki & Faulkner. I purchased one other GMC truck at a different dealership in Lebanon, Pennsylvania and Faulkner and Bob are far and above any service that I received at Bennett.

Easy,

listened to my concerns about the oil consumption and have a game plan to check the issue

John and the entire team were excellent. It was a great experience and transparent throughout the entire proces.

Jeremy was friendly and responsive. Car was done on time.

very good

Employees were friendly and kind. our car was done in 1 hour and the sitting room where we waited was clean and comfortable. Thanks for the popcorn.

It’s always a good experience. I never had an issue.

Service department personnel were top notch!

Great communication and everything was explained throughout the process. Personnel at the Dealership was extremely friendly and polite.

Didn’t expect an oil change to take 1 hour 40 minutes. Work was done nice and I was notified of your 40% increase in the future. That being, I normally spent around $120 for a oil change and tire rotation and now the oil change is going to be around $160 and the tire rotation around $40 for $200+ in the future. I will start rotating the tires on my own and either do the oil change on my own or have another company do it if I can find it at a reasonable price.

My service advisor was very helpful and understanding. Tyler got my car in and had the technicians analyze the nonworking system to be an easy fix. I was able to may repairs myself once your team told me what the problem was. When I checked out with Tyler I assured him that if the next breakdown was anything that required jacking the car and/or lifting it, I would bring it back to Faulkner.

Work was done promptly and at a reasonable price. Staff was courteous and kept me apprised.

Jeremey was great. Dropped off me truck, ready when they said.

They were ready for me when I got there, wait time was reasonable , and personnel was courteous, friendly and followed up with questions asked

Mr Rob and Kyle was very nice and handled everything smoothly and professionally. Thank you guys. I will recommend this dealership to anyone undecided where to get great service.

Services done at a reasonable cost and finished on time.

Great communication and customer service

Helpful staff

Awesome

Jeremy is so helpful and nice to work with.

The team at Faulkner Buick GMC is the best. During my last few visits I personally witness the staff there treat every customer very professionally even when they were being rather difficult and rude to the staff. I appreciate everything they do and constantly going out of their way to take care of customers and myself.

One of the least stressful dealership experiences!! No pressure and easy to talk to . Overall a 10

Bob did a great job.

Worked with my needs and got me a ride when the wait time was longer than expected.

Very courteous & accommodating. Complied with my requests.

Great sales and finance team. Vehicles priced fairly.!

excellent experience as always

The staff was efficient, punctual, professional, and went above and beyond to provide the services I needed

GREAT EXPERIENCE. JOSH WAS THE BEST

Thank you Bob!!!

Josh and Kyle made the buying experience easy. Thank you!

Great service and great price. Everyone is very helpful and getting me an uber really help me get to work

Would be better if you had courtesy vehicles

My 7:30 appointment for an oil change only took 2 hours and 45 minutes to complete. I arrived at 7:10am and felt thought it would take about an hour or so not over 2 1/2 hours. Very disappointing.

All is OK!!!

Very quick

Everything went very well, reasonable price (with dealer discount and rebates) and competitive trade in value. Bob was very knowledgeable about the vehicle and the processes and was fast with all aspects of the sale. Only constructive feedback was the wait time for the finance person was long, but I understand that it is dependent on the number of customers.

I was pleased with the service provided. The sales

John and Joe were great. I contacted them with a trade on a certain vehicle. In the end it worked for both of us. Faulkner got a decent trade and I have a new truck.

On 5/30/26 I was there for routine inspection. I had and paid for oil change, emissions and the inspection. I was told I needed muffler and both front control arms. Service suggested I go to the locals MEINEKE right up the street for the muffler and come back there for the control arms. I went to MEINEKE the same day and made appointment for the muffler on Monday 6/01/26. On 6/03/26 right after there was now an issue with the transfer case a $3600 fix. I know that happened during the service for muffler so I took the vehicle back to Faulkner. I was either going to fix my vehicle or get new one there, but was told by MEINEKE that they were talking to service at Faulkner and service was saying there was no way MEINEKE damaged my car. My question is how do they know? They weren’t there is there at the time of service! I’ve been a faithful customer at Faulkner but realized Faulkner was not faithful to me! I needed a loaner vehicle while I was deciding on fixing my vehicle or getting a new one I called several times and was told they would call me back and let me know. I’ve since purchased a vehicle from Faulkner Nissan and will deal with MEINEKE but I don’t need Faulkner GMC service inserting themselves in this issue because like they told me they don’t know what happened at MEINEKE!!

Got my appointment scheduled quickly and had all my issues fixed

Great customer service by the dealer, however replacement parts took a long time to get from GM.

I worked with Rob for about a month due to the time constraints on my schedule. He went above and beyond and was very accommodating. Taking care of anything I needed and promptly addressing any concerns or needs. Top tier salesman who was not pushy unlike most car salesmen. Ben in financing was also super friendly and helpful throughout the deal. Even giving us a great recommendation for lunch. Overall, between the two here that I dealt with, I would highly recommend this dealer to anyone due to the A+ service and friendly atmosphere that they provided. Buying a new vehicle is very stressful at times and these two made it seamless and took all the pain out of the ordinary experience.

I had to go a half hour earlier than my appointment time so that I could leave to be at work on time. The service department accommodated me and took my car right away for inspection. I was so happy and on time. Thank you Service Department!

Friendly and customer focused employees. Well done.

I've been buying new vehicles for a long time. The team at Faulkner was one of the smoothest ive had! Great dealership!

The staff was knowledgeable and friendly.

Friendly and helpful staff

Everything was well explained and what was needed

Very slow it took two hours to get an oil change and tire rotation. I’m going to start going somewhere else

I had a few issues with the service in the beginning. But they came through in the end and worked with me

Always have a good experience here.

Eric was amazing in helping me decide on a new lease option after months of research. Eric and Ben made the purchase process quick easy and a painless process. Thank you guys!

Service was performed promptly.

Always good service

Thank you for your prompt and courteous service.

I was in for an oil change and tire rotation plus your usual multi-point inspection. I have always been very satisfied with the service and the way I've been treated whenever I've brought mt Buicks in for service! great job. Very thorough!

Mr. J Shade worked on my vehicle and made the process very easy. I was able to drop off my car and get it serviced without any issues. He was pleasant to work with and made sure I was all taken care of.

Typically walking into a dealership I’m not expecting a relaxing experience but working with Rob at Faulkner GMC I genuinely enjoyed the car buying experience. Rob was respectful, honest, knowledgeable and available at every call. I would highly recommend dealership to my friends and family and anyone else looking.

Excellent service - appreciate not being charged fort unnecessary services

Great

all good

Vicky was the best. She took the time to explain everything and made it feel like we were working with a friend. Would highly recommend buying your next car from Vicky at Faulkner GMC in Harrisburg. Will definitely be reaching out to her for any future car needs!

Faulkner Buick did a great job. They kept me informed as to the status of my requested work and got it done right. The Faulkner team does excellent work, I will use them again for service. Also, I’d like to recognize Tyler my service writer, he is great at keeping his customers informed and making car service and repair easier.

Great Experience

John was awesome

There was a lack communication from your end. I droped off my car the night before but since I did not hear from anyone, I left a message in he early afternoon. I called again about 2:40 PM and talked to Tyler who gave me the details of the A/C repair. He also indicated that was a slight leak in the cooling system which was news to me. I declined any additional servive work because I did not have time to see what he was talking about. Over the years, I have received better communicaton.

The service was excellent and the service advisor was very helpful. And they did a really nice job washing the vehicle and cleaning it up!

My Faulkner salesperson was excellent. He was very professional and courteous, as well as knowledgeable . He answered all my questions and did a very thorough set up and review of all functions of the truck. He was top notch.

Dropped my car at 9am (the scheduled time) for state inspection called at 4:30 and they were JUST starting to work on my car to pick up at 5pm. I’m not happy

Seamless and quick. John Knode made the experience pleasant

Awesome

John Knode sold me on purchasing from your dealership. Explained I detail of the offering.

It was fine.

Great dealership 👍

Service was quick

My service appointment went smoothly thru processing paperwork and the car repair.

Great customer service. I brought my Yukon in for an oil change, and the dealership called to let me know that I was also eligible to get my yearly inspection done, and that they could do it at the same time, which they did. I appreciate them thinking ahead like that so that I have to make one less trip for work on the truck. Thanks.

Jeremy handled my car service well, and ma pleased with the service.

Everyone was extremely helpful. An excellent dealership to deal with. And they even delivered the truck to me.

As always, Jeremy took great care of us and our Envision. You're the best!

Always prompt & courteous

TOOK CAREOF ALL MY CONCERNS

The entire staff at the dealership are the best of the best ! Everyone from sales to finance and of course the GM Brandon Hughes ! They were up front with everything I asked for them to do ! I would highly recommend this dealership to everyone, when considering a car, no matter new or used. Thank you everyone at Faulkner Buick GMC for being outstanding people and knowing how to listen as to what a customer needs are !

The work was performed in exemplary fashion. The end product was an excellent restoration of the exterior appearance.

Everything went wonderful from check-in to check-out. I was greeted upon arrival, quickly checked in, and my wait time was less than expected. Everyone was friendly, professional, and provided great customer service. Plus, the waiting area was comfortable and clean.

Service was very good. Tech was pleasant and courteous.

Jeremy was excellent

First time to use the service at Faulkner Buick GMC, all was good .

The battery in my GMC died and was having someone jump the battery. I called the service department and was told to bring it in as soon as it was running. Service had someone immediately check the battery. It needed replaced which took less than an hour. They were so accommodating. I appreciate their help and expertise.

I came in for an inspection and to have my backseat headrests checked out. My appointment was at 2 and I didn’t leave till after 4. My inspection should not have taken over 2 hours

Jeremy always takes good care of me and my Envision. He's always helpful and attentive to my concerns and questions. Mostly, I trust him and his team.

John was a great sales person to work with. He isn't about all the pomp and circumstance. I highly value not dealing with pushy sales people or the ones that like to waste your time. I appreciate John respecting my time and making the process effortless. One area of improvement is the tactics to push purchasing the extended warranty when in the finance office signing the paperwork. I politely said I was not interested several times but they kept insisting I needed it. They then brough the GM in to try and make it cheaper and push it more. I do not appreciate my time being wasted when I said no several times. If a customer says they aren't interested, then that should be the end of the conversation. Besides that, all other aspects of the dealer experience were great.

Friendly as usual

When I bring my car in for service, staff are always prompt and polite.

Experience was quick, simple and convenient and everyone I spoke to was nice. The only draw backs were that you would think that a brand new $90,000 fully loaded 2026 GMC 2500 Denali would come with the tailgate step handle and a owner's manual as my brother-in-law bought a brand-new GMC 2500 SLE (much less expensive model and it came with) and also the truck was supposed to have a current inspection but it expires in three months. I spoke to salesman and was supposed to have my local Faulkner GMC in Trevose take care of it. So I drove all the way down there and spoke to service manager and he didn't hear anything nor would he do any thing for me.

Aiman was very nice and helpful with my vehicle purchase.

Great work as always

The service performed on the vehicle appears to be excellent. And the service rep kept me informed of what was happening.

Prompt

The service was excellent. They were able to diagnose the problem quickly, and made the necessary repairs even sooner than was promised.

Everyone was so kind and the mechanic did a thorough job. Thank you

Always do great work. Professional and kind.

Vicky and the entire team at the dealership were incredibly helpful throughout our search for the right vehicle for our family. They took the time to answer all of our questions, walked us through the different options, and never made us feel rushed. Their patience and genuine commitment to helping us find the best fit made the entire experience enjoyable and stress-free.

Quick, easy, and professional. Vicky was excellent.

Performed first service on vehicle

Easy scheduling and service completed quickly.

Great team there. Friday and efficient

Very good

All went well and on time

John my sales person did a great job!, He has been very responsive and helpful throughout the entire process. Unfortunately, your finance person Ben has not been as responsive, and I am disappointed in lack of communication since I purchased the vehicle.

Since my last name is Faulkner I should get the family discount

I requested that someone look near the front bumper at a part that had broken and began dragging on the road. A repair had been made at a service station and they recommended replacing a different part that the dragging part gets screwed into. I did not receive any information about this and forgot to ask after waiting for my car for 2.5 hours.

I had to bring my car in several times in the last 2 months for multiple different things and my car was taken care of every time with care and proper maintenance. Staff communicated with me and called me back in timely manner.

Jeremy, took care of my Buick. PA State Inspection., and advised next service items.